One of my fondest moments in hockey occurred after I had quit coaching. We had always stressed to the players that you have taken from hockey; you should give back. Many of them did, as coaches, board members, or financially. My son […]

After retiring I carried a cell phone for my former employer for seven years solving customer service issues. Every service manager in our industry in North America had my cell phone number. Actually, the calls didn’t stop until I had been retired […]

When I first came to work at Sundstrand in 1969 in the Engineering department of Sundstrand Hydraulics, I was given a project that had been tried by several other engineers. The object was to take the two mini pumps, one which operated […]

One thing in my life might lead you to think I grew up in the intercity of a large metropolitan area. I never played baseball. I played football, tennis, basketball, and fast pitch softball, never baseball. When Little League came in, I […]

One year in the dead of winter I passed Dana’s cubicle, and it looked like smoke was rising from her. I ask her what was bothering her. She told me she was talking to a rancher in Montana whose furnace wasn’t working, […]

One year the day before Thanksgiving I had to fly to Minneapolis on a trouble call. It seems a pressure washer manufacturer using our pumps on their machines couldn’t get our pumps to pump. I flew up on a Northwest Airlines EMB […]

Years of traveling for business and pleasure have given me some interesting encounters at the borders. Once while traveling to Halifax Nova Scotia to teach a service school, I had to also make sales calls in Toronto Ontario. So, I booked my […]

One of the things you learn when coaching hockey is bounces in your home rink. Back at the beginning we skated in the Wagon Wheel ice rink. It had chicken wire screen around the rink. It had almost square corners which didn’t […]

During my career I spent a lot of time in Canada teaching service schools, customer service and sales calls. I developed an appreciation and fondness for that country. One could consider it USA lite as it has 10% of the US population, […]

One memorable event from my days coaching Junior B hockey occurred in Crystal Lake Illinois. I had been working that week in New Jersey on my regular employment in customer service. The hockey team had a game schedule Friday evening against Crystal […]